Catering is provided as standard with our catered chalets and hotels as described on the individual property pages within this website.

Breakfast: We offer breakfast every morning (7 days) which is a continental or cooked breakfast with items like: breakfast cereals, croissants, fruit, fruit juice, yoghurts, fresh breads, conserves, pastries, ham and cheese and of course unlimited tea and coffee. We offer cooked items for 3 mornings a week (4 in hotels) which will typically consist of bacon, eggs, beans or bacon rolls. For staff mornings off, (3 mornings a week), breakfast will be continental only and in chalets, it will be self-serve.

Afternoon tea: Cakes or biscuits will be laid out on a self-serve basis with tea and coffee from about 4pm each day - available for 6 days a week.

Dinner: Each evening (for 6 nights) you will be served a 3-course menu of home cooked food with unlimited red and white house wine included until dessert (for chalets). For staff day off, there is no evening meal. It's a great opportunity to explore the local restaurants. We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites. Wine is not unlimited in supply, (we are not an 18-30’s establishment!), however, it is supplied liberally with meal times up until dessert. Wine is not included with our hotels.

You can either book into a chalet on a shared basis (select chalets) or book a chalet privately for your group. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy, or find that it comes with one, two or three or even four ‘free beds’ if you book early enough. Do speak with our sales advisors who will provide a best-quote for your group to take a chalet for private use.

Yes we do offer an earlier kids’ meal time. You must book this before you travel and there is a supplement for kids meals and earlier times. Read more on our diets page.

If your chalet or hotel has a hot tub, sauna, pool or other leisure facilities, opening times will be limited to times of the day when such facilities are generally used.

Yes. Our hard working staff have one full day off each week and two mornings off. You still get breakfast each day (on their mornings-off, it is self-serve) and you still get 6 full nights of catering and service each week .On their full day off you’ll need to find a local restaurant.

Vegetarian and other special diets can be accommodated so long as you don't turn up without prior warning and expect gastronomic genius! The food ordering and preparation for your week is done during the week before your stay, therefore we do require prior warning (14 days) where possible.

There is also a limit to what is actually possible. Many alternative ingredients for those with dairy, wheat and other intolerances are not always readily available in resort, so do let us know as soon as possible, at least 14 days prior to departure.

Please be aware that we cannot cater for anyone with an airborne nut allergy or anyone who is allergic to even traces of nuts. Read more on our diets page.

Yes, we have select chalets available for smaller groups to share with other like minded guests from Alpine Elements. Shared chalets are ideal for couples, families and small groups to share. We are always careful with mixing groups with couples and families in our chalets. Our shared chalets are fun and sociable places to be and of course we ask that guests understand the dynamics of a shared property; particularly a chalet which can comprise of smaller public areas, sometimes shared bathrooms and limited security (lockable doors) on bedrooms.

In our catered chalets and some chalet-hotels (not hotels) we offer free and unlimited wine with dinner, up until dessert or when coffee is served. Our house wine is a choice of red and white wine. Please refer to the “What’s Included” sections on the accommodation pages on our website. You can upgrade your wine (in cases of 6 bottles) before you travel and we will have your wine delivered to you, for your arrival. More on wine upgrades.

You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. All bedrooms must be vacated by 10.00 on the day of departure.

If you arrive earlier, you can often leave bags in public areas or store room (at your own risk) which is at the chalet host or resort managers discretion, due to incoming arrivals. If you are keen to get on the mountain on arrival day and your room is not ready, we will try to find you a spare room or space in which to change into your ski gear.

Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turnover our properties.

For arriving guests, there may be some disarray throughout arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 16.00 and so we would ask earlier arrivals to be especially appreciative of this.

We only operate in the four best ski resorts in the Alps. They all have excellent, English speaking ski schools and nursery slopes with ski gardens (like a skiing creche) for very young kids age 4-6 and even free ski-lifts for complete beginners. All our resorts also have extensive networks of gentle green and blue slopes for children to learn and easy-to-use ski lifts, instead of difficult drag lifts!

Yes. We will bring lift passes to your chalet or hotel for when you arrive, but only for lift passes bought through us.

We will send you a list of trusted or partner ski or snowboard lesson providers after you have made your reservation with us, so that you can contact them and book directly. We find this is easier as everyone has specific needs and questions when considering lessons.

Yes. If you buy through us, your skis/boards will be supplied from the closest Skiset shop to your accommodation and at a cheaper than public price.

Furthermore, we set our prices at a favourable UK exchange rate of 1.18 (as at Nov 2024). You can book Ski Extras with us after you have made your initial holiday accommodation reservation, via our MyHoliday portal, as part of a separate booking contract.

All Ski Extras are provided by local suppliers or third parties for whom we act as agents, and are entirely independent of us. They do not form any part of your booking contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. As third party suppliers, their terms and conditions will always apply.

If booked through us, we usually have no onward involvement after booking, except to bring lift passes to you when you arrive, or help you in resort to find your ski shop, or help with paying suppliers directly (where applicable); and to assist you if you have issues with damages to kit or lost/stolen Lift passes or hire kit.

Please note: The single component holiday arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

Our holidays include all the essentials you should really need, without the restrictions of expensive charter flights - thus allowing you to make savings using budget airlines.

Included in our holidays is your accommodation for 7 or 14 nights with half board catering: breakfast every day (cooked and/or continental), afternoon tea with freshly made cakes (6 days) and 6 nights evening meal, (and not just 5 nights like most operators), which is 3 courses and comes with wine during dinner for chalets. Also included is our chalet or hotel service and the services of our staff who will cook, clean and look after your holiday needs.

We also include free airport transfers (to and from Geneva) during our early booking period, so all you need to do is buy your own flights from your favourite UK airport to Geneva and we’ll take care of the rest. See more on what’s included.

Yes. We sell our passes at the same public rate as you would buy them from the Lift pass Office, directly. Our prices are set in sterling at a favourable exchange rate of 1.18 (as at Nov 2024). We have access to all the usual, standard discounts, like family passes, senior discounts, child discounts and we pass them all on to you, at the same public rate. We make a small margin of commission but NO additional margin on the price.

In return or buying with us (which will cost you the same as buying direct), we will bring your lift pass to you, for your arrival and we can assist with things like lost passes, queries and any other issues so you don't have to seek out and liaise with the local French suppliers.

If you self drive you have more control over your travel schedule and it is very possible to ski on your arrival day, or your departure day, for perhaps half a day. We can hold your bags in our hotels, but check in and out times must be respected for new incoming guests: check in at 4 pm; check out at 10am.

Not a lot really! You’ll need to buy a flight to Geneva from your favourite home airport and some travel/medical insurance to cover the activities you want to do. Ours is from £36pp/wk. See our insurance page. You will need to pay the local tourist tax on arrival (fr €2 p/day). And you may also need some Ski Extras, (ski pass and ski / board hire or lessons), but that’s about it, other than spending money and lunch money.

We cannot guarantee the snow, but 27 years of operating experience gives us confidence that there will be plenty of snow and slopes open for all of the advertised weeks of the season. In addition, we only operate in resorts with glacier access and high altitude slopes. These resorts are Morzine-Avoriaz, Tignes, La Plagne and Meribel (3 valleys). Although there isn’t a glacier in Morzine-Avoriaz, it is the most northern resort in France and has plenty of high altitude slopes. This means its snow quality is better for its moderate altitude than more central-southern resorts.

And don’t forget…although we have good snow years and bad snow years - modern advancements in snow making tech means that resorts never really have a problem with snow coverage between December and late April. Also, fake snow (from cannons) is very abundant and actually better than the real thing. It is less dense and much easier to ski on with modern skis.

We can only give this guidance from experience and we would always recommend having a suitable travel medical insurance policy to cover for holiday curtailment and lost days due to adverse weather or not enough snow.