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Our caring team of British staff are highly-motivated people chosen for their energetic natures. They have mountain air in their blood and we give them the training they need to make sure you have a brilliant time! Don’t just take our word for it though: last year 98% of our customers rated our staff as ‘Excellent’.
Our senior team has a wealth of knowledge and our longest standing have been with the Company for more than 25 years! Between us, we have a wealth of experience - so we reckon we know a thing or two about what makes a ski holiday GREAT!
Chalet holidays are still powered by British staff, contrary to what you may read in the press. And at Alpine Elements we know a thing or two about welcoming our British guests. After all, we've been specialising in catered chalets for more than 25 years!
If you’ve ever stayed with us before, you’ll know that our welcoming hosts pride themselves on their top-notch food and service and we love to get praise from happy, well-fed guests at the end of each week. We hand-pick our staff for their energetic and friendly natures, then we train them extensively before each season so we can make sure they deliver cooking you love - whilst taking care of you - so you have a smooth and unforgettable week away.
We pick our chefs for their professionalism and suitability to our industry. They are true foodies at heart and put a lot of thought into our menus to make sure we’re keeping up with the latest food trends. We design them to keep hungry skiers happy by making sure each meal is packed with healthy, satisfying ingredients
Our exclusive ski hotels are run by our own team of (mostly British) hotel staff, for snow-loving Brits like you. You can expect a welcome as warm as the crackling log fire in the lounge; and service as smooth as a newly-waxed pair of skis! You’ll get an experience as friendly and personal as a chalet, but with the kind of facilities you want from a bigger hotel.
Our reps are on hand from the moment you arrive to the time that you leave. In fact they’ll even call you before you depart to make sure you’re ready for your week away! They will help you with our complimentary transfers, so you get safely to and from Geneva airport to the door of your chalet. They’ll help you with your skiing or snowboarding needs and deliver any pre-booked lift passes to your chalet or hotel for your arrival.
They’ll also give you help with lessons or ski hire shops booked through us and they’ll be on hand throughout the week to help with any general queries - so you can get on and enjoy your break without worrying about the admin!
Our resort and chalet managers have a big job to do and that is why they are at the top of their game. Many of our managers have been with us for years and it's their expertise and professionalism that we’ve built such a dependable business around. They will maintain a very close but unobtrusive presence in your holiday to make sure everything goes as smoothly as it should.
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