Information we’d like to highlight

Here is some important information that we would like you to read when booking with us.

Complimentary Airport Transfers

Free Airport Transfers - Geneva to the door of your accommodation

We offer complimentary transfers to and from the airport for our chalets and hotels*. This leaves you free to book your own flights from your favourite UK airport knowing that we’ll take care of the rest. 

Our transfer buses depart at set times and you will need to pre-book onto one of our buses. Please don't leave it too late as availability is limited. We’d advise not to select a bus that departs within 90 mins of your published flight arrival time. To book a transfer, you can email transfers@alpineelements.co.uk once you have reserved your holiday with us.

See the link below for transfer times/slots and more, important information

More on Transfers >

*Check the individual accommodation pages on our website to see if a free transfer is included. Free transfers are for Early bookers. If you book after the Early booking period a small fee will be charged.

Diets and allergies

Vegetarian and other special diets can be accommodated so long as you don't turn up without prior warning and expect gastronomic genius! The food ordering and preparation for your week is done during the week before your stay, therefore we do require prior warning of 14 days.

There is also a limit to what is actually possible. Many alternative ingredients for those with dairy, wheat and other intolerances are not always readily available in resort, so do let us know as soon as possible, and at least 14 days prior to departure.

Some diet requests will require a supplement because a lot of extra work will have to go into meal planning and preparation, including the sourcing of ingredients which can be hard to come by in ski resorts. Due to the fact that ingredients are not always clearly evident on labels, particularly when taking into account translation problems, we cannot guarantee avoiding specified ingredients

Please inform us via your MyHoliday portal using the Holiday registration form, or, if you are unable to access the form then in certain circumstances you may email us directly at myholiday@alpineelements.co.uk. Always check your Holiday Confirmation invoice to ensure that any requests have been booked and recorded to your reservation. If your Confirmation Invoice does not mention the dietary request, then it will not have been booked and may not be available in resort for you.

If you do not inform us until you arrive in-resort, we regret that we may not be able to satisfy your dietary request.

Allergies

If you have a specific diet or allergy then please make us aware of this in writing via the Special requests section of your MyHoliday portal using the Holiday Registration form.

We cannot guarantee the complete avoidance of specific foodstuffs and therefore cannot accept any liability in the event of an allergic reaction. When you travel with us you accept that our chalet hosts, whilst trained, are not qualified professionals and even with their best efforts we will not be able to guarantee a completely zero contact with specified foodstuffs. Cross contamination may also be an issue because we have little control over items of food brought in by other guests.

Please be aware that we cannot cater for anyone with an airborne nut allergy or anyone who is allergic to even traces of nuts. It is impossible for us to guarantee that any ingredients from our suppliers are free of nut traces or that they have been handled in a nut-free environment.

We are not able to cater for guests with a FODMAP diet or any temporary eating plan that restricts these carbohydrates, for example for people with irritable bowel syndrome (IBS).

Diets and supplements >

Insurance

Travel Medical Insurance Cover

It is a condition of booking with us that you and your party each have adequate travel/medical insurance to cover all aspects of your holiday including things like holiday cancellation and curtailment; lost, stolen or un-used extras, ski equipment, hire bikes and valuables; travel disruption to include missed flights and transfers; weather disruption to include lift, trail and ski piste closures, (including for instances of adverse weather and lack of snow cover); and pandemics such as Covid-19.

Leaving the EU means that the European Health Insurance Card (EHIC) is being phased out. When your EHIC expires you will need to replace it with a Global Health Insurance Card (GHIC). This should also cover you for medical treatment in EU countries but neither card is a replacement for good sports travel insurance.

Active Sports:

Your policy will need to cover the sports you intend to take part in, such as skiing, snowboarding and certain types of ski area, including off-piste skiing - which all require a special type of cover. You will need a policy that covers the summer sports you intend to take part in, such as climbing, mountain biking, parapenting, canyoning and other activities. Please check that your own insurance policy, (including  the policy that we have included on our website by JS Insurance), covers you adequately for all of all aspects of your holiday and all of your needs and especially the type of activities you intend to take part in.

Check that it suits your needs:

Before buying any policy ask to see the full schedule of limits and benefits and be sure to satisfy yourself that it provides an adequate level of cover for your needs - whether it is the policy that we have included a link for on our website by JS Insurance, or your own [sourced] policy. Be sure to satisfy yourself that any policy you choose covers important aspects such as, (but not limited to): cover for holiday cancellation and curtailment, lost, stolen or un-used ski extras, ski equipment and valuables, travel disruption to include missed flights and transfers, weather disruption to include lift and ski piste closures, (to include a lack of snow cover), and pandemics such as Covid-19.

The policy that we have included a link for on our website by JS Insurance is provided in good faith and may not cover all the necessary requirements you may have, including the aforementioned items. You must satisfy yourself that it will cover all aspects of your holiday. We cannot be held responsible for you or any member of your party having inadequate cover, even if you choose to take the policy we provide a link for by JS Insurance. If you take out this policy, please note you are not covered until the premium has been paid and cover must be started before you travel. We regret that we cannot give refunds for unused insurance policies once the premium has been paid.

Please refer to the terms & conditions on our insurance page

Carre Neiges

The lift passes that we sell do not include Carre Neiges insurance as standard. If you would like Carre Neiges added then please contact us on sales@alpineelements.co.uk and we will see if we can add it to your lift pass. If it is not detailed on the Confirmation Invoice from iGOSKI Ltd, then you will not have it.

More on Insurance >

Ski Extras & Ski Lessons; Summer Activities & Excursions

You may be able to purchase ski & board hire, lift passes, lessons, summer activities & excursions directly with our suppliers or through us (for certain extras) after you have made your initial holiday accommodation reservation; and as part of a separate booking contract. As part of our service, we will always contact you directly after your accommodation reservation has been made to discuss any requirements for extras, lessons, summer excursions and activities, so you don't have to worry about contacting us.

For summer activities & excursions, we can take ‘expressions of interest’ for any extra add-on activities you may wish to book in addition to those included for free in your Active packs. You can then pay for these directly with our suppliers on arrival with our Active reps in your Welcome Meeting. Our Active Team will help you build a programme with any extra activities you may wish to do on top of the inclusive activities in our free Active Packs. All activities whether included in your Active Packs or booked as chargeable extras (in resort) are run by third party activity suppliers. Payment is done in resort, which we will help you to do directly with the supplier.

We usually have no onward involvement after booking or helping you to book your ski & board hire, lift passes, lessons, summer activities & excursions, except for helping you in resort to find and prepare for your extra or activity, or pay the supplier directly. The third party suppliers we use are entirely independent of us and their terms and conditions will apply, (copies of which can be sent to you on request). As such, the ski & board hire, lift passes, lessons, summer activities & excursions do not form any part of your contract with us even where we endorse or recommend a particular operator/ third party and/or assist you in booking such extras, activities or excursions. Please see our individual activity pages and our terms and conditions for more information.

Please note: The single component holiday arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

Tax de Sejour

What is tourist tax/Tax de Sejour and how should I pay it?

European ski resorts levy a tourist tax (Taxe de Sejour) which is charged by all communes to support the local tourism infrastructure. It helps pay for services such as ski buses, subsidised admission to amenities e.g. swimming pools and ice rinks and events such as torchlit descents, Santa parades and firework displays. The amount charged varies according to the type of accommodation, duration of stay and age of guest. It is not included in the basic price of your holiday as we do not have all these credentials (especially ages) at the time of booking. For this reason it is payable in resort when you arrive.

Morzine

Tignes

La Plagne

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