Diets, Allergies and Catering

• More about our Catering in Winter
• More about our Catering in Summer

Vegetarian and other special diets can be accommodated so long as you don't turn up without prior warning and expect gastronomic genius! The food ordering and preparation for your week is done during the week before your stay, therefore we do require prior warning of 14 days.

There is also a limit to what is actually possible. Many alternative ingredients for those with dairy, wheat and other intolerances are not always readily available in resort, so do let us know as soon as possible, and at least 14 days prior to departure.

Some diet requests will require a supplement because a lot of extra work will have to go into meal planning and preparation, including the sourcing of ingredients which can be hard to come by in ski resorts. Due to the fact that ingredients are not always clearly evident on labels, particularly when taking into account translation problems, we cannot guarantee avoiding specified ingredients

How to book and inform us of dietaries:

Please inform us via your MyHoliday portal using the Holiday registration form, or, if you are unable to access the form then in certain circumstances you may email us directly at myholiday@alpineelements.co.uk. Always check your Holiday Confirmation invoice to ensure that any requests have been booked and recorded to your reservation. If your Confirmation Invoice does not mention the dietary request, then it will not have been booked and may not be available in resort for you.

If you do not inform us until you arrive in resort, we regret that we may not be able to satisfy your dietary request.

Allergies

If you have a specific diet or allergy then please make us aware of this in writing via the Special requests section of your MyHoliday portal using the Holiday Registration form.

We cannot guarantee the complete avoidance of specific foodstuffs and therefore cannot accept any liability in the event of an allergic reaction. When you travel with us you accept that our chalet hosts, whilst trained, are not qualified professionals and even with their best efforts we will not be able to guarantee a completely zero contact with specified foodstuffs. Cross contamination may also be an issue because we have little control over items of food brought in by other guests.

Please be aware that we cannot cater for anyone with an airborne nut allergy or anyone who is allergic to even traces of nuts. It is impossible for us to guarantee that any ingredients from our suppliers are free of nut traces or that they have been handled in a nut-free environment.

We are not able to cater for guests with a FODMAP diet or any temporary eating plan that restricts these carbohydrates, for example for people with irritable bowel syndrome (IBS).

On Arrival

On arrival, make sure you mention again to your chalet host or hotel reception about what you can and can't eat (not what you like and don't like) and they can talk through the menu for your week in person, making any last minute changes if they are able to. Please bear in mind that remember that due to the logistics of a ski resort they will have already shopped for your week and you patience and openness will help things run more smoothly.

Dietary Supplements

Having costs for dietary requests means we are better prepared. Sourcing ingredients can be very hard in ski resorts and a lot of planning has to go into diary requests. Charging a supplement ensures we can continue to offer ski holidays with 6 nights catering at such unbeatable price

Important Information

Due to the fact that ingredients are not always clearly evident on labels, particularly when taking into account translation discrepancies, we cannot guarantee avoiding specified ingredients. Also, due to constraints in local supply, milk is often UHT.