Opening our Hotels & Chalets

Hotels & Chalets

Our hotel and chalet capacities will be reduced, (unless where a chalet is privately booked), and our friendly and outgoing staff will be living in our properties where possible, so that we can help maintain the highest of standards.

Restaurant & bar

To limit the number of guests in bars and restaurants. Capacities will be severely reduced. Tables will not be shared by separate bookings and be set at a minimum distance of 1.5 metres apart. We’ll also be trialling alfresco dining where we can. All our hotels (and chalets) have lovely gardens and outside seating to enjoy warm evenings outdoors.

Extension of service hours

So that we can provide sufficient distance and space between all guests, the opening hours of restaurants and other hotel facilities will be extended and numbers limited at any one time. Guests will be able to pre book slots in hotel restaurants and leisure facilities with earlier slot-preferences given to families with younger children. Chalet breakfast and evening meal service times will be extended and in all properties we will offer alfresco dining options when conditions allow.

All of our suppliers have been risk assessed to ensure they have appropriate Covid19 H&S policies in place. And our kitchen staff are qualified to Food Hygiene NVQ level 2 and rigorously trained to new COVID standards.

• Deliveries will be dropped outside properties, thereby reducing the need for suppliers to enter properties or have physical contact with staff
• No physical signatures necessary for deliveries.
• Staff to wear gloves / masks (full PPE) when receiving supplies & goods
• Food packaging to be washed and cleaned prior to storage
• External packaging is to be removed and disposed of before goods are stored in properties.
• Food handling staff are qualified to Food Hygiene NVQ level 2
• Kitchen food safe processes follow HACCP policies
• Food handlers are always required to wear gloves/masks and change gloves if they move to a new food station.